-      Devised and implemented keyword research, topical authority, and schema strategy initiatives, which were instrumental in achieving 67,000 impressions and 604 clicks.
-      Tracked and analyzed SEO performance to identify areas for improvement.
-      Eager to apply my new skills in digital marketing, including Google search ads, measurement and display ads, LinkedIn marketing and creative strategy.

-      Managed Key Accounts through Sale enabled & Business development Team.
-      Lead generation through Lusha Software and strategize for Sale calls planning.
-      Made revenue structure for existing & new clients.
-      Made Route assignment & Lead execution process.

·          Cultivate strong relations with potential clients and travel agencies, led routine communication with them, steer efforts to promote services of GDS software i.e. Galilleo & Worldspan and identify new sales opportunities.
·          Introduce services to existing and new clients, maintained 63% Market Share with 124% Target Achievement.
·          Managed to Sell Multiple Products to Existing and New Clients and significantly increase revenue targets.
 

·          Provide Travel consultancy to Customers for Domestic & International Travel (Umrah & Hajj), additionally tasked to manage and oversee all routine functions include training delivery on Umrah & Hajj Travel Region Wise.

·          Provided training to TRG agents for 310 projects and built concept of customer resolution with maintained AHT.
·          Utilized acute industry knowledge and experience to define call flows and Introduce table content feature for them as an experiment before implementation in Zong which gives overall 94% quality by new agents

·          Raised Team Quality from 85% to 95% in 2014 in an AHT of 180sec with NPS of 24% raised from 15% in June 2014.
·          Build a Team as an initiative taken to improve performance of new hired agents named with KBT.
·          Introduced Table content Feature in Knowledge base system to provide guidance to new and experienced agents.

CFL Officer Project Rotation | Feb 2014 – May 2014
·          Controlled and maintained NPS to Promote Customer experience, also created S&P for best customer resolution.
·          Identified gaps and closed with optimum satisfaction, also evaluated NPS Trend, Closed loops, System & Process.
Team Cord | Oct 2013 – Jan 2014
·          Built and managed teams, defined and delegated work responsibilities and evaluated their performance.
·          Created and implemented the concept of Time management which surely help in Adherence and shrinkage control.
Achievement:
·          Team hold 1st position in term of Quality and in overall KPI become TOP 5 amongst Teams in Nov 2013.
·          Team won a Runner up Reward in Dec 2013.
·          Team announced amongst TOP 3 Sales Team in Jan 2014.
Customer Service Officer | Apr 2013 – Sep 2013
·          Facilitated customers and drove quality for customer experience, responded to all issues and proposed solutions.
·          Provided online support to customers, kept abreast with the new process to introduce highly effective solutions.
Achievements:
·          Served as a resource in all efforts to achieve 100% Quality consecutive for 2 months in June & July.
·          Steered efforts towards managing operations and over All achieved Quality to 99% in 6 months.
·          Achieved and Maintained 190% Sales Target during the service by implementing best practices.

·          Achieved assigned prepaid and postpaid targets and ensured preparation and execution of sales pipe lines.
·          On-boarded potential individual customers through direct marketing and SME / Corporate accounts on board.
·          Conducted Seminars for Corporate Customers, presented value added services and Comparison of Market Value added services. Managed customer portfolio to increase the penetration within the existing customer accounts.
·          Used Sale tools/Systems and carried out daily/weekly visits to new and existing customers for new sales.